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For Paytm, putting resources behind point-of-sale terminals is a waste of money and precious management bandwidth.

Editor's note: He says it just shy of thirteen minutes into the call. But it doesn’t come out straight or sudden. First he apologizes for being a bit harsh, maybe, he isn’t sure, and then after an awkward moment, he asks the question: “How much are they selling the machine for?” We’ve been chatting for that long, jumping from one question to another about the point-of-sale machine, or POS, business in India. And the person at the other end of the phone, a POS veteran of sorts who has been in the business enough number of years to distinguish the bad days from the worse, has been a bit impatient. Reticent, even. Founder of one of the largest POS companies in India, he requested not to be named because there are only a few private, non-banking players in the business, and he doesn’t want to come across as hostile. After tottering around questions on market size, the payments landscape, his company’s performance and the need for POS machines for small merchants, he’s finally asked me the price at which Paytm has launched …
While the payments company saw its first full year of profitability in FY26, the real progress will depend on whether it can continue to prove that it’s more than a POS company.
An NBFC licence and a string of approvals give the fintech firm a fresh shot at relevance. But patchy execution, intense competition and a stagnant core cast doubt on whether it can capitalize on the opportunity.
The fintech’s financial services business has done reasonably well in Q4 FY26. But upping its lending game without the NBFC tag will be a tall task.