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In trying to keep costs in check at his loss-making airline, chairman Ajay Singh may have created a toxic work atmosphere and poor safety culture.

Editor's note: Chief of flight safety is a critical position at an airline. The person has to ensure safety practices, keep an eye peeled for any incident or accident, and do a prompt investigation if one takes place. In nearly all airlines, the post is held by a senior captain or industry veteran with decades of experience. SpiceJet, India’s second largest low-cost carrier, also has one. But few are convinced of the choice chairman and managing director Ajay Singh has made in Anushree Varma. It’s not just because Varma had flight incidents in the past. “Nearly all pilots have an incident or two in their careers. That doesn’t disqualify Varma. But is she qualified or experienced enough to be chief of flight safety? No,” says a senior executive at the airline. Then why did Singh choose Varma to head flight safety? First, let’s see what a chief of flight safety, or CFS, is required to be, according to the industry regulator, the Directorate General of Civil Aviation, or DGCA. It has laid down 13 “minimum attributes and qualifications” required in a CFS. …
Nearly four years after the unsavoury incident that created a national furore, the alleged offender’s life has come undone. He has been defeated by a system that does not deem him worthy of transparency or a chance at finding closure.
As much as he would like to convince investors about the airline’s prospects, it’s increasingly clear the low-cost carrier is just about managing to stay afloat.
Despite enough warnings, no alarm bells were rung. The buck now stops with Rahul Bhatia, the promoter and managing director of India’s largest airline that is facing its biggest crisis ever.